Support

Need a hand? We’re here.

Find a quick answer or get in touch with the MGLBG Charge team.

Tell us what happened

If it’s about a charging session, include the station, approximate time and any message you saw in the app. That helps us get to the point faster.

Prefer email? Write to us at info@magiclineenergy.com.

Quick help

Starting a chargeFrom scanning the QR code to getting your session underway.
PaymentsPayment methods, charging costs and billing.
Account deletionHow to request deletion of your account and personal data.
For businessCharging solutions for business locations and fleets.

Frequently asked questions

Do I need an account to charge?

Yes. Charging is started from your signed-in MGLBG Charge account. Your account also keeps your payment methods and charging history together.

How do I pay for charging?

Pay in the app using a payment method added to your profile. Before the session starts, choose a charging amount; the session stops when that limit is reached.

How long does charging take?

Charging time depends on the charger's power, your vehicle's charging capability and the battery level. During the session, the app shows the available charging information in real time.